Riser Management




Riser Management: When to Call IMG

Riser Management Services are provided by IMG Technologies. All work taking place with the main telephone closet or risers is to be coordinated directly with IMG.

Connectivity Overview

Please direct all tenant service requests to IMG Support:

IMG Support is a fully staffed, live support team located in Chicago and available Monday through Friday, from 8:00 AM to 8:00 PM, ET.

Tenant Issues What to expect from IMG
Order new services
Install new / change / upgrade tenant’s voice, data / internet, cloud, TV service

If carrier includes installation in their service contract:

Carrier pays IMG for installation

Move-out: remove tenant cabling / equipment If lease requires cabling removal, IMG will contact tenant at building’s request prior to move to schedule clean-up
Survey / submit proposal / complete clean-up
Low-voltage projects in tenant suite (station cabling / structured cabling, networking, wi-fi,audio / visual) Site survey


  • If a tenant project requires new equipment to be installed in riser closets or demarkroom, IMG will ask tenant to confirm that the building has approved installation.
  • IMG will not install new equipment in the demark room or riser closets without management approval.

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